Journal of Human Resource and Customer Relationship Management

Journal of Human Resource and Customer Relationship Management

The Journal of Human Resource and Customer Relationship Management is a peer reviewed journal presenting latest and outstanding papers on all aspects of Human Resource and Customer Relationship Management.

The Journal deals with a strong foundation in HR best practices. It helps to inculcate necessary skills and methods required to deal with the challenges of today’s changing workplace.

The Journals also with an approach to managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customerservice, and technical support.

Focus and Scope:

  • Core management subjects
  • Industrial relation and labour law
  • Organisation structure, theory and design
  • Psychometrics
  • Best practices in HR
  • Sales force automation
  • Data Warehouse
  • Opportunity Management
  • Call Centers
  • B2B and B2C
  • Social Media
  • CRM Software
  • Business Intelligence
  • Data Management
  • Data mining
  • Database Marketing
  • E-CRM
  • Consumer relationship system
  • Customer knowledge and experience
  • Real Time Marketing

    We invite authors to suggest and submit papers on all aspects of Human Resource and Customer Relationship Management. This journal’s focus and scope is not limited to the topics mentioned above.

Vol 1, No 2 (2017): A Look At on Performance Appraisal Gadget in India

Author: V. S. Srinivas

Abstract: In this dynamic and always exponentially changing global marketplace, nothing can be measured with accuracy because commercial enterprise global made marketplace attributes unstable. Within the complex commercial enterprise international, humans are the maximum valuable belongings. Human resources mind-set is likewise unstable as subjected to many experiences and conditions. In such state of affairs, one wishes to measure how human resources carry out for the purpose of praise, assessment and knowhow. The gear & techniques innovated for measuring human productivity and overall performance with admire to the required capability, mind and revel in are beneath an umbrella named performance appraisal gadget. No unmarried overall performance appraisal device can guarantee the reliability of its results. PAS can most effectively be accomplished as unbiased as viable by using selecting the excellent healthy technique out of trending ones. Overall performance appraisal technique is a continuous system to monitor the actual overall performance of the employee i.e., the work finished by means of the employees during the year on this degree, careful selection of the correct strategies of the dimension such as personal observation, statistical reports, and written reports for measuring the performance is wanted. This paper tries to explain PAS observed in Indian it businesses.

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