Journal of Human Resource and Customer Relationship Management

Journal of Human Resource and Customer Relationship Management

The Journal of Human Resource and Customer Relationship Management is a peer reviewed journal presenting latest and outstanding papers on all aspects of Human Resource and Customer Relationship Management.

The Journal deals with a strong foundation in HR best practices. It helps to inculcate necessary skills and methods required to deal with the challenges of today’s changing workplace.

The Journals also with an approach to managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customerservice, and technical support.

Focus and Scope:

  • Core management subjects
  • Industrial relation and labour law
  • Organisation structure, theory and design
  • Psychometrics
  • Best practices in HR
  • Sales force automation
  • Data Warehouse
  • Opportunity Management
  • Call Centers
  • B2B and B2C
  • Social Media
  • CRM Software
  • Business Intelligence
  • Data Management
  • Data mining
  • Database Marketing
  • E-CRM
  • Consumer relationship system
  • Customer knowledge and experience
  • Real Time Marketing

    We invite authors to suggest and submit papers on all aspects of Human Resource and Customer Relationship Management. This journal’s focus and scope is not limited to the topics mentioned above.

Vol 2, No 2 (2018): A Detailed Study of HR Risks

Author: Prof. Priyeta Priyadarshini

Abstract: With the increased globalization and integration of domestic and global companies, Indian workforce and global workforce are getting new exposure in working at different locations, teams and cultural environment. This brings forth new challenges for HR to manage risks arising out of this new phenomenon. Unless, people work in teams with cross functional expertise and understanding the role responsibilities and contribute to the Company’s performance, Company cannot sustain the competitive pressures. It is in this context the study tried to explore risk management process in general and HR risks in particular. Once HR risks are identified there is a need to address these risks through suitable measures or tolls. This paper is based on the review of most relevant information regarding HR risks and aims to highlight the different types of HR risks and a framework to understand its process and management.

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Table of Contents