Journal of Human Resource and Customer Relationship Management

Journal of Human Resource and Customer Relationship Management

The Journal of Human Resource and Customer Relationship Management is a peer reviewed journal presenting latest and outstanding papers on all aspects of Human Resource and Customer Relationship Management.

The Journal deals with a strong foundation in HR best practices. It helps to inculcate necessary skills and methods required to deal with the challenges of today’s changing workplace.

The Journals also with an approach to managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customerservice, and technical support.

Focus and Scope:

  • Core management subjects
  • Industrial relation and labour law
  • Organisation structure, theory and design
  • Psychometrics
  • Best practices in HR
  • Sales force automation
  • Data Warehouse
  • Opportunity Management
  • Call Centers
  • B2B and B2C
  • Social Media
  • CRM Software
  • Business Intelligence
  • Data Management
  • Data mining
  • Database Marketing
  • E-CRM
  • Consumer relationship system
  • Customer knowledge and experience
  • Real Time Marketing

    We invite authors to suggest and submit papers on all aspects of Human Resource and Customer Relationship Management. This journal’s focus and scope is not limited to the topics mentioned above.

Vol 2, No 1 (2018): A Study on Influence of Grievance Management System in satisfaction of Employees in an IT Sector in Coimbatore

Authors: Ms. Deepa Manickam, M. S. Kiruthika Devi 

Abstract: The organizations today have identified that the employees are the key resources and they play a very important role in the business success. Hence, more emphasis is given to enhancing job satisfaction in employees and the factors that influence the satisfaction of employees such as compensation, workload, teamwork, etc .The grievance is any feeling of dissatisfaction or injustice which an employee experiences about his or her job and its nature and which has been formally presented to a management representative. It can be due management policies and procedures with regard to pay or promotion, suspension, working conditions, etc. A Grievance is any form of discontent or dissatisfaction with any aspect of the organization. The dissatisfaction can arise out of any real or imaginary reason. When an employee feels that an injustice has been done to them, they have a grievance. The reason for such a feeling may be valid or invalid, legitimate or irrational, justifiable or ridiculous. The study is about the influence of grievance management process on satisfaction of employees in Logitech Engineering, Chennai. There are various Grievance handling is an essential function in an organization to retain the employees and improve their commitment towards the organization.

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