Journal of Human Resource and Customer Relationship Management

Vol 5, No 2 (2021)

A Study on Students’ Attitude towards State Transportation Corporation Bus Services

Open Access Open Access  Restricted Access Subscription Access

Author: Kowshik Raja A

Abstract: This study tends to convey the attitude of college students towards STC Bus Services. The objective of this study is to identify the level of satisfaction of services offered by STC and problems faced by college students in availing the services of STC. A sample of 100 respondents - College student’s residing in Coimbatore city were collected and analysed using percentage analysis. It is found from the study that majority of the College Students are aware of Weekly, Monthly, Yearly passes and also satisfied with the service of STC buses. Most of the College students opined that less space for standing inside the bus and not returning the balance amount as a problem .The College students expect certain services and facilities from the STC such as Extra buses during peak hours, Maintenance of buses, comfortable seats which are very common. The study conclude that if these suggestion are taken into consideration by the government then STC will always remains number one in providing the services with utmost satisfaction not only to the College students but also for the general public.

Keywords: STC, Bus Service, Satisfaction of Service

Full Issue

View or download the full issue PDF 6-11

Table of Contents