Journal of Human Resource and Customer Relationship Management

Vol 7, No 2 (2023)

An Descriptive Study on the Role of Organization in Employee Engagement in Private Sector – Telecommunication Company in

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Author:Rajani James

Abstract:The purpose of the research study is to know the current practices by the organization for employee empowerment at Telecommunication Company in Sultanate of Oman. In this study the researcher considered three strategic management practices organizational goal clarification, trust and Skill development to be analyzed, as researchers think that these three concepts of strategic management practices are having more impact for employee empowerment at Bank Muscat, which will be analyzed through this. The objectives of the study are to determine if there is a relationship between strategic management and employee empowerment, to determine the current practices by the organization for employee empowerment and to determine how managers direct change, strategy, and innovation. This study used a quantitative analysis, percentage analysis, Karl Pearson’s coefficient of Correlation, ANOVA (single factor) to examine the good strategic management practices to empower employees at Bank Muscat. This study found that there is a positive relationship between organizational goal clarification and employee empowerment, there is positive correlation between skill development and employee empowerment and negative relationship between Trust and employee empowerment. However, The Analysis of ANOVA showed that skill development practices in the organization might have less impact on employee empowerment. In addition, the analysis of ANOVA illustrates that the significant difference is existed and were accepted while analyze the variable of organizational goals clarification. Whereas, the analysis of both correlation and ANOVA showed that there is negative correlation, and no significant difference is existed while testing the variable of Trust. This indicates the trust practices in the organization might have less impact on employee empowerment.

Keywords: ANOVA, Telecommunication Company, Employee Empowerment, Bank Muscat

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